Mapping Student Satisfaction from the Islamic Perspective to Improve a Lecturer’s Performance
Keywords:
Islamic perspective, lecturer performance, student satisfactionAbstract
The purpose of this paper is to map and promote student satisfaction from the Islamic perspective to improve the lecturer’s performance. The questionnaire is used to collect the data of the quantitative descriptive research. The data is used to map the strengths and weaknesses areas of a lecturer in four classifications: first, what service aspects a lecturer should prioritize because the lecturer performance is low and the student expectation is high; second, what service aspects a lecturer should maintain because the lecturer performance is in line with the student expectation; third, what service aspects a lecturer should maintain but think again about weighting them because the lecturer performance is low and the student expectation is also low; fourth, what service aspects a lecturer should reduce their emphasis because the lecturer performance is high but the student expectation is low. The result shows that with the four classification the lecturer performance can be managed well.
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Copyright (c) 2023 Muizzudin

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